PRIVACY POLICY

Welcome to our booking platform (the “Platform” or “We”).

The Platform allows guests or renters to book properties and rooms online (the “Service”).

This privacy policy (the “Policy”) describes our privacy practices regarding the Service, including how your personal information and data are collected, stored, used, and shared.

Providing us with your personal information is a choice you make. We appreciate and thank you for making this choice. You are not legally required to provide this information, but we need it so you can use the Service. We act as the data controller and are responsible for the collection and use of any data you submit or provide through the Service. In addition to this privacy statement, we may have additional policies or codes of conduct that apply to your use of the Service.

If you have any questions about your use of the Service, please contact us.

What type of personal information is collected?

When you submit an inquiry, make a customer service request, or register an account, you provide contact information such as your name, address, mobile phone number, and email address. We may collect your credit or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website and via email. In addition, we may collect your IP address from your Internet service provider and may collect your bank details when required by the property owners.

Use and Disclosure of Collected Information

We may share the information you provide with us with third-party service providers to provide and support the Service; communicate with you regarding your use of the Service and respond to your requests; enhance the security of the Service, for example, by investigating suspicious activity or violations of applicable terms or policies; develop new tools, products, or services within the Service; associate activity on the Service across different devices operated by the same person to improve the overall functioning of the Service; and identify and correct errors that may be present. We conduct data and systems analysis, including research to improve the Service. We comply with all applicable laws and assist law enforcement agencies and competent authorities if we believe it is necessary or justified.

Access, Modify, Export, or Delete Your Information

You have the following rights regarding your personal data: The right to request a copy of your personal data. The right to request the correction of your personal data if it is inaccurate or outdated. The right to request that your personal data be deleted when it is no longer necessary to retain it. The right to withdraw any consent for the processing of your personal data at any time. For example, your consent to receive electronic marketing communications. If you wish to withdraw your consent for electronic marketing, please use the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications, such as order confirmations, system messages, and notifications about your account activity. The right to request that your personal data be provided to you and, if possible, that this information be transmitted directly (in a portable format) to another data controller when the processing is based on consent or a contract. The right to request a restriction on further data processing if there is a dispute regarding the accuracy of the processing of your personal data. The right to object to the processing of personal data if the processing is based on legitimate interest and/or direct marketing. If you cannot do this using the tools provided in the Service, you should contact us directly to access, modify, export, or delete your personal information.

GDPR Notice

The following disclosure is made in accordance with the European General Data Protection Regulation (GDPR): As the data controller of our customers’ personal data, we are committed to protecting and respecting their privacy in accordance with the EU General Data Protection Regulation (GDPR) 2016/679 of 27 April 2016. Our legal basis for collecting personal data: Collection of personal data based on consent: The collection of personal data based on the data subject’s consent will be carried out using consent forms that will store documentation related to the consent given by the individual. We use personal information to fulfill our obligations related to contracts and agreements with customers, partners, and suppliers. Collection of personal data based on legitimate interest: We may use personal data if it is considered to be in our legitimate interest and if the privacy interests of the data subject do not override this interest. Typically, to establish the legal basis for data collection, an assessment has been carried out during which a mutual interest has been identified. Data Retention We retain personally identifiable information for as long as we deem necessary for the purposes stated above. We may delete information from our systems, without prior notice, once we determine that it is no longer needed for the purposes stated above. CCPA Notice You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights are described below. Right to Know You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it to. Right to Deletion You have the right to request that we delete any personal information about you. We will delete any personal information that is not critical to the normal operation of our business from our records and will instruct all of our service providers to do the same.

We consider data critical to our business operations if it is used to:
Provide you with goods or services
Detect and resolve security or functionality issues
Comply with legal obligations
Right to non-discrimination
If you exercise your rights as a consumer:
We will not deny you goods or services
We will not charge different prices or rates for goods or services, including by using discounts or other benefits or imposing penalties
We will not provide you with a different level or quality of goods or services
Do not sell my personal information
We do not sell any information that identifies you, such as your name or contact information. However, we allow advertising networks such as Facebook and Google to collect your electronic activity while you are on our website
Children’s Privacy
This service is for people 16 years of age and older. We do not knowingly or intentionally collect information about children who are under 16 years of age.

Cookies
We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time you access our servers. Cookies can contain various types of information, such as the web pages you have visited, session duration, and IP addresses. They are used for various purposes, including gathering statistical information about your use of the Service and preventing you from having to log in again with your username and password. This information is used to make websites function more efficiently, to provide commercial and marketing information, and to collect personal data such as browser type and operating system, referring page, navigation path, ISP domain, etc., in order to understand how visitors use a website. Cookies and similar technologies help us personalize our website to your needs, as well as detect and prevent security threats and abuse. If you wish to block cookies, you can do so through your browser settings or by using the marketing cookie blocking option on the Service’s website. You can delete cookies that are already on your computer and configure your browser to prevent them from being installed in the future. Consult your browser’s help menu for more information. However, please note that disabling cookies may negatively affect your user experience on the Service.

Privacy Policy Changes
We may modify this Policy from time to time. We will notify you of any such changes through the Services interface. Your continued use of the Service constitutes your acceptance of the modified Policy. If you do not accept the modified Policy, we may terminate the Terms and your account on the Service, as well as block your access to and use of the Service, 30 days after your refusal to accept the revised Policy. In the event of a legal requirement or necessity, we may also make immediate changes to this Policy. The latest version of the Terms and its effective date will always be available on the Service.

Contact Us
If you have any questions about this Privacy Policy, please contact us at info@llacampo.com