FAQ
Answers to frequently asked questions
How can I modify or cancel a reservation?
Cancellation policies vary depending on the platform used and are clearly indicated on each platform at the time of booking.
Generally, the following policies apply:
– 30+ days before arrival: 100% refund.
– 15 days before arrival: 50% refund.
– Less than 15 days before arrival: Non-refundable.
If you have any questions, you can always contact our customer service team at info@llacampo.com
Who can I contact if I have any problems during my stay?
Our on-call team is available 7 days a week to assist you. You can contact our team at any time: info@llacampo.com – WhatsApp +34611027170
Is a security deposit required?
Yes. A deposit is required before arrival, which will be refunded after departure, provided the chalet is left in satisfactory condition.
Are pets allowed in the apartments?
Some units allow dogs. Ask us!
What does the rental of our apartments include?
Each apartment is unique, but all include:
Exclusive access to the property /
Professional cleaning service /
Customer service available 7 days a week /
Bed linen and towels. Fully equipped kitchen /
Amenities vary depending on the accommodation (fireplace, barbecue, terrace, garden, etc.) / Specific details are provided on each apartment’s listing on our website.
How to book an apartment with Llacampo?
You can book directly through our booking platform or through our rental partners: Airbnb, Vrbo, and Booking.com.
All our calendars are synchronized to avoid booking conflicts.